Customer service

Signing electronic documents Mark Sign.

Conveniently and securely confirm agreements remotely – sign documents with a qualified electronic signature. You will no longer need to print, sign, scan, transport or send hand-signed paper documents. You can do everything safely and quickly with just a few clicks on your computer or phone screen.

Sign important documents simply and easily in just a few minutes:

• Electronic signature with legal status in the European Union;
• Signing documents using a qualified Smart-ID or mobile electronic signature;
• Continuously improving the system;
• Documents can be submitted for signature directly from the Rivile GAMA system.

Compliance with security requirements:

Conforms to the Regulation (EU) no. 910/2014 (“eIDAS”) and the provisions and technical requirements of the General Data Protection Regulation (GDPR).

Requirements:

• Rivile versions access agreement in effect;

System reference price (Mark Sign):

• Minimum monthly fee: from 99 EUR.
• Signature signing price: from 0.21 EUR.

More information and benefits on the Mark Sign page: www.MarkSign.lt Try it for free yourself!

Hanna – a tool for organizing sales, projects, customer service, etc. for process management. Hanna modules correspond to the most important processes of your business and allow you to easily manage them in one place.

System Capabilities:

• Contact database;
• Sales Transactions;
• Project Management;
• Task control;
• Register of contracts and contract templates with e-signature function;
• Document Management;
• Fixing and controlling costs;
• Inventory, product balance management;
• Information search and filtering;
• System user rights control;
• Email mail integration;
• SMS messages;
• Telephony integration;
• Google and Outlook calendar integration.

Advantages of using:

• You sell more. Hanna remembers everything;
• You control the processes. Hanna provides the tools to maintain order;
• You interact with customers. Hanna doesn’t lose her notes.

Other information, requirements:

• Extensive integration with Rivile API;
• System works since Rivile GAMA v117;
• Version Access Agreement (VPS) in force.

Indicative price of the system:

• From 17 EUR without VAT/month per user.

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Comprehensive business activity analysis (19 reports).

System capabilities:

• Key financial indicators of the company, their dynamics, and comparison between periods;
• Analysis of the profitability of goods/services;
• Supplier profitability;
• Customer profitability;
• Inventory balances;
• Balance sheet;
• Comparison of profit and loss statements between periods;
• Dynamic report of invested balances.

Advantages of using the system:

• Automatic data updates;
• Extremely powerful filtering capabilities;
• Flexible selection of analyzed periods;
• Detailed breakdown of summary numbers (drill-down);
• Dynamic filtering from other related reports.

Estimated system price:

• €79 /month;
• One-time system configuration fee of €400.

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Soft4RealEstate is a flexible solution for companies managing commercial real estate: office and residential buildings, shopping centers, retail premises, warehouses, land plots, industrial facilities and other commercial real estate

System Capabilities:

Capabilities of real estate management system:

• You will be able to easily and quickly track and manage the information of potential and existing tenants, contracts, taxes, rented buildings and premises, services provided in one place, create flexible pricing, monitor the most important business indicators in real time , prepare the necessary reports with business analytics tools;
• SOFT4RealEstate – Integration with Rivile GAMA. The integration provides an opportunity to use the business management system and to use an external financial accounting program. In this way, users have the opportunity to use different programs and their environments, but see the same, real-time information;
• SOFT4RealEstate is a flexible business management software solution for companies managing real estate:
  • offices and residential buildings;
  • shopping centers;
  • retail trade premises;
  • warehouse;
  • land parcels;
  • industrial facilities and other commercial real estate.

Asset Management:

• Tracking and managing rental information;
• Potential and existing customer management;
• Distribution and Control of Common Service Taxes;
• Tracking real estate tax and insurance information;
• Work Order Management;
• Forecast of rental premises occupancy graphically;
• Map of rental premises;
• Tenant Portal.

Accounting and reporting:

• Tax rates and billing tracking;
• Automated invoicing;
• Flexible expense tracking;
• Integrated financial accounting;
• Advanced Estimating and Forecasting;
• Real-time reports;
• Reports are customized for each user by role;
• Efficient data analysis.

Business Management:

• Roll centers for each user;
• Document Management;
• Document import and export;
• Ready document templates;
• Task management;
• Integration with other solutions.

Sales Management:

• Tracking of potential customers for available rental space;
• Independent reports and desktops;
• Communication history;
• Newsletters for different segments;
• Tracking sales stages;
• Sales manager’s daily activities desktop;
• Activity Chart: Clear Tracking of Sales Team Workload;
• Opportunity monitoring;
• Contact Management;
• Uploading, managing and editing documents;
• Customer information available on any device.

SOFT4RealEstate helps property managers:

• Use a unified, integrated solution;
• Effectively manage large flows of information by providing employees – property managers – with an easy-to-use tool to perform their daily tasks;
• Timely and quickly serve existing customers and always know the status of potential customers;
• Reduce operational costs and enjoy 8x faster* invoicing process;
• Reduce unplanned maintenance and service costs of NT;
• Enjoy real-time reports and 10x faster* data analysis;
• Improve communication with tenants and raise their satisfaction level thanks to the Tenant Portal (tenants can independently upload turnover indicators, see historical information, contracts, work order statuses);
• See occupied and free rooms instantly;
• Manage contracts, work orders from third-party suppliers and tenants.

Indicative price of the system:

• System pricing consists of system installation, license rental and service.

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Get rid of paper documents, reduce costs and provide clarity to employees and customers with a fully automated remote technical scheduling and execution program.

System capabilities:

• Real-time task monitoring;
• Task History;
• Calendar for technicians’ work planning;
• Customer and technician questionnaires;
• Digital and remote signing methods;
• Automation of warehouse movements by integration with Rivile Gama;
• Equipment status monitoring;
• Custom fields;
• Customer platform;
• Multilingualism.

Advantages of using:

• Manage your team in real time, wherever they are. Employees can register task status, progress, add customer requests and synchronize tasks in the system;
• The program allows you to optimize and automate periodic procedures, removing obstacles from your team’s path.

Other information, requirements:

• Integration with Rivile Gama;
• Possibility to integrate with other systems (ERP, CRM).

Indicative price of the system:

• Rivile Versions Access Agreement;
• Rivile API key;
• 29 EUR for 1 user per month.

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System Capabilities:

• Product balance forecast based on sales history;
• Formation of the order list according to the lowest costs or the shortest delivery times;
• Estimated minimum delivery times, minimum order quantities;
• Possibilities of supplying the same product from different suppliers are evaluated;
• According to the set minimum stock balances.

Advantages of using:

• Allows you to accurately see the planned replenishment of the goods warehouse;
• Ensures that items are not over-ordered;
• Optimizes the cost of ordering goods.

Indicative price of the system:

• 99 Eur/month.

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System Capabilities:

• Data is taken directly from the Rivile GAMA database;
• Analysis reports for the company’s profitability, business processes and their efficiency;
• Profit and loss statement, comparison with the previous period and the company’s budget and goals;
• Balance sheet, comparison with the previous period and the company’s budget and goals;
• Detailed comparison of income and expenses with the previous period and cross-sectional analysis;
• Changes in income/expenses over time and structure by dimension;
• Analysis of various financial indicators of the company: profitability, liquidity, long-term liquidity, debt, efficiency;
• Report package consisting of up to six report sheets with standard visualizations, 30 metrics, 26 visualizations and 3 dimensional filters;
• Powerful filtering capabilities with a variety of dimensional filters;
• Data is displayed in varying levels of detail, even down to entry level.

Advantages of using the system:

• Ability to regularly and quickly receive the company’s profit and loss statement/balance sheet reports and financial indicator results, analyze their trends, and track budget execution with the Power BI business analytics tool;
• Additional reports or interactive dashboards can easily be created;
• Artificial intelligence helps gain insights into the situation in the company and in decision-making;
• Ability to connect other data sources and analyze data in various cross-sections;
• Data is updated automatically up to eight times a day;
• The highest GDPR-compliant safety standards;
• Easy integration with business process automation solutions.

Preliminary price of the system:

• The price for the package is negotiable;
• Power BI Pro license required;
• Additional solution functionality and development of new solutions – by separate agreement.

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System capabilities:

• Standardized analytic applications: sales, inventory, finance, etc.;
• Data is uploaded directly from the Rivile GAMA system;
• Flexible modern data analytics;
• Ability to expand and generate visualizations of your data.

Advantages of using BIfree:

• Standardized analytic applications developed in accordance with best practices are an opportunity to use tested solutions;
• BIfree applications give you a 360-degree view of the data – the analytics are not limited by any pre-defined scenarios;
• This modern and flexible system is open: users can independently generate the missing data visualizations;
• Augmented intelligence helps users by generating possible data visualizations;
• Qlik’s unique and patented associative data engine gives you a comprehensive view of your data rather than just a part of it, provides additional insights, and prompts answers to questions you haven’t even asked;
• This open source project allows you to modify the data loading logic according to your specific needs.

Other details and requirements:

• The system works with the Rivile GAMA/Rivile SOLO applications.

Preliminary price of the system:

• BIfree analytical applications are free of charge –they are based on a free Qlik Sense Desktop.

The nPoint system has been under development in Lithuania by the company UAB nSoft since 2004. The application is constantly being improved by a team of developers, and can easily be adapted to different customer needs and market changes. The system is equally suitable for a small café or bar, or for a large chain of restaurants.

We have many satisfied customers who have switched from other systems to nPoint and have never looked back. Our customers value our fast 24/7 service and the easy-to-understand application handling.

In the restaurant business, the highest staff turnover is at the cash register, and new employees have to jump right in. This is why we collaborated with the owner of Sweet Root restaurant to re-design the cash register module. We clearly achieved our goal, because our new customers often mention that the cash register is so intuitive that even newcomers don’t have any questions.

The nPoint system includes a complete inventory of raw materials, import of EDI documents, orders for suppliers, a discount system, portable terminals for waiters, terminals or printers for kitchen order tickets, various reports in the administration and cash register modules, and a web reporting module.

It also has automated invoicing from the cash register, various payment options (e.g. advance invoice, credit invoice, gift voucher, MOQ, PaySera, goNpay), identification of customers or personnel with a contactless card, fingerprint, barcode, and many other convenient features.The nPoint system is integrated with Rivile GAMA.
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System capabilities:

• Attaching documents to a Rivile GAMA transaction or card;
• Document storage in your choice of the Rivile GAMA internal database, an external database, a file system or at the Alfresco Repository;
• Uploading documents into Rivile GAMA with drag and drop;
• Uploading documents from a Microsoft Outlook e-mail message.

Advantages of using the Document Archive:

• Multiple documents can be saved to a single Rivile GAMA transaction or card;
• Metadata (“Document Name”, “Module”, “Department”, “Document Type”, etc.) can be added to a document;
• The person responsible for entering the document in the accounts can be entered and notified by a Rivile GAMA letter;
• The document is stored together with the Rivile GAMA transaction;
• When the Alfresco Repository is selected for document storage, the documents can be accessed via a mobile app (Android or App Store);
• Option of integrating a document approval portal.

Other information, requirements:

• The system works with Rivile GAMA software.

Preliminary price of the system:

• Core (required at each workplace) – €30 + VAT;
• Document archive (module) – €180 + VAT.

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Increase your business efficiency with our team of financial analysts.

Service Package:

• Development of a set of Power BI analytical reports by integrating with the Rivile GAMA program;
• Access to enterprise Power BI analytical reports;
• Consulting on the preparation of the accounting structure;
• Maintenance and customization of Power BI report suite according to customer needs;
• Consulting on Power BI usage and functionality issues (by phone, Online);
• Periodic accounting “hygiene” control;
• Monthly Financial Analyst Review;
• Consulting on financial management issues (1 hour/month).

Advantages of the solution:

• You will significantly save time spent on business and financial analysis;
• Your decisions will be faster and more accurate;
• You will increase the profitability of the business;
• You will manage cash flows more effectively;
• In one place you will be able to see important information for you from: accounting, production, warehouse management, CRM, Google analytics, Facebook analytics and other systems.

Other information, requirements:

• ANALYTICAL REPORTS DEMO

Solution pricing:

• Service package price from 250 EUR/month. + VAT;
• Customer must purchase Power BI Pro licenses. The indicative price of one license is 10 EUR/month. + VAT;
• Additional financial analyst, financial manager consulting on financial management issues is charged from 50 EUR/hour. + VAT.

SAVER is a customer management system (CRM) linked to business management program Rivile GAMA.

System Capabilities:

SAVER is designed for organization resources, activity planning, management and accounting. It is a highly functional information technology tool that helps manage both small and medium-sized organizations. This constantly improving, updating, expanding customer management system will facilitate the organization’s work, save the manager’s time, reduce costs and increase competitive advantage.

SAVER optimizes the activities of the company manager and employees. The manager can more accurately plan the activities of the employees, control them and monitor the specific actions and results of the employees. Thanks to SAVER, work with customers will also be faster and of higher quality – the accumulated customer database will allow you to communicate with them more effectively, to present offers of interest to them more quickly, and to perform new tasks more quickly.

Main modules of SAVER:

• Customers;
• Sales;
• Residuals;
• Debts;
• Tasks;
• Document Management System with M-Signature (DVS);
• Contact;
• Customer Self-Service with integrated PaySera;
• Options (Funnel);
• Warehouse Management System (SMS);
• Synchronized operation of the system with the accounting program Rivile GAMA saves time, because the data in the Rivile GAMA program is automatically transferred to the SAVER system – nothing additional needs to be recorded, transferred, integrated.

Indicative price of the system:

• From 10-15 EUR per user depending on the number of users.

Every month, we send our customers a list of sales documents (bills of lading and returns) issued in the previous month, so that we can check whether they have received all the documents.
System capabilities:

• Automatic creation of a list of customers to whom information will be sent;
• Generates a PDF report for each customer with a list of invoices;
• Ability to preview information before sending;
• Sending the text of the letter with an attached PDF document by e-mail;
• After completing the task, the next task is automatically created for the next period.

Other information, requirements:

• System works since Rivile GAMA v117;
• Rivile GAMA – CRM workplace.

Pricing and Installation:

• Installation and customization works (as per the terms of the service contract);
• Contact your service representative or Rivile consultant for a decision.

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DATALOGIC commerce is an online B2B order acceptance system. Intended for manufacturer and wholesaler customers to place orders. The system is individually adapted to the specifics of each client’s business.

System Capabilities:

• Product catalog for customers;
• Smart product search;
• Individual customer prices, pricing automation;
• Individual product catalog (private label products);
• Configurable item ordering;
• Product balance, multi warehouses, product delivery/production date;
• Orders from inbound cargo;
• Multi orders, repeating orders;
• Order history, status tracking;
• Download of invoices (reconciliation act);
• Mobile App;
• Submitting orders from Excel;
• Full integration with Rivile GAMA;
• Multilingualism.

Advantages of using:

• Professional product support and consulting on all related issues;
• Specialized system exclusively for B2B trade;
• Reduces technical work for managers (from 30% to 70%);
• Practically eliminates errors in orders;
• Effective communication with customers regarding orders;
• Accepting orders 24/7;
• Formation of orders during customer visits, exhibitions, etc;
• Prestige and greater competitive advantage.

Requirements:

• Rivile Versions Access Agreement in force;
• Rivile API v2 (REST).

Indicative price of the system:

• The price is negotiated during consultations. From €45/month. 1 per user;
• Number of Rivile API v2 requests by fact (from €0 / month).

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Debt disclosure is one of the methods to encourage customers to pay their debts.

System capabilities:

• Generates overdue sales documents to CRM transaction list;
• Generated debt documents can be viewed and supplemented with information;
• Before publishing, you can send e-mail reminders about the debt. letters and delay publicizing the debt;
• Email letters are sent and information is made public during the confirmation (transfer) of the operation;
• All the already published debt information is updated with the click of a button;
• Automatic updating of debt information is possible in the Okredo debtor database.

Other information, requirements:

• System works since Rivile GAMA v117;
• Version Access Agreement (VPS) in force;
• Rivile GAMA – CRM workplace.

Pricing and Installation:

• The client can install the solution independently;
• When ordering installation and customization work – payment is made according to the actual conditions of the service contract;
• Contact your service representative or Rivile consultant for a decision;
• Rivile API v2 functionality is required for automatic debt update;
• The number of Rivile API v2 requests is paid according to the fact (from €0 / month).

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